Help center

Frequently asked questions

How do I get access to a book after I buy it?

Right after payment we e-mail you a sign-in link, no password needed. Click it and the book is in your library, ready to read.

Can I read on my phone, tablet or computer?

Yes. Reading happens in your browser, on any device. There's nothing to download or install.

Do I need an internet connection to read?

Yes, for now. Pages load as you read, so you'll need a connection. There's no offline mode or downloadable file yet.

What happens to my library if Smithbook shuts down?

We have no plans to, but we're honest that a protected, in-browser book only exists on our servers: there's no downloadable file you keep independently of the service, the way you would with an EPUB or PDF.

How much do authors earn, and how do payouts work?

Authors keep 70% of every sale. Full details on the payout schedule, minimum, and method are in our Terms, section 7.

How do I become an author?

Sign in at the author sign-in page, it's free, no credit card required. Signing in creates your author account and dashboard, but it doesn't publish anything by itself: getting your manuscript onto the platform is a separate, one-time onboarding step. E-mail authors@smithbook.com with your manuscript after you sign in and our team will set it up for you to publish from your dashboard.

What if I have a problem with a purchase, or want a refund?

Write to support@smithbook.com with your order ID. Our refund policy (7 days, if you haven't read past 20%) is in Terms, section 3.

How do I report a copyright issue?

Use our DMCA form. We respond within 5 business days.

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